At MyPetsEssentials.com, we aim to make shipping clear and straightforward. This policy explains where we ship, how shipping costs are calculated, how orders are processed, and what you can expect regarding delivery and tracking.
Shipping Areas
We currently ship orders within the United States.
Orders are shipped using available domestic shipping services based on the destination, package details, and available shipping options.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping destination, package details, and available shipping options.
The available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
Order Processing & Handling Time
All orders are processed and prepared for shipment within 1 to 3 business days.
Daily Cutoff: Orders placed after 12:00 PM EST will begin processing on the following business day.
Once your order has shipped, an automated shipping confirmation email will be sent to you with tracking information when available. Depending on the shipment, tracking may be provided through USPS, UPS, or FedEx.
Transit Times & Delivery Estimates
After your order has been processed, it will be shipped from the appropriate fulfillment location using an available domestic shipping service. Estimated transit times vary depending on your destination and the shipping service used.
Standard Shipping: Estimated transit time is approximately 2 to 5 business days across the continental United States.
Total Estimated Delivery Time: Most orders are expected to arrive within approximately 3 to 8 business days from the date the order is placed, including 1–3 business days for processing and approximately 2–5 business days for transit.
Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, high shipping volumes, or other service disruptions.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
You can use the tracking information provided to follow your package through the carrier's tracking system.
Multiple Shipments
Some orders may be shipped in multiple packages. This may occur when products are fulfilled from different locations or are processed separately.
If your order is shipped in multiple packages, you may receive separate shipping notifications and tracking numbers for each shipment.
Carrier Selection
Orders may be shipped using USPS, UPS, or FedEx, depending on factors such as the destination, package size and weight, and available shipping services.
P.O. Boxes
Some larger pet products, including crates or bulk supplies, may require a physical street address. Certain carriers and shipping services may not be able to deliver larger packages to P.O. Boxes.
If a physical address is required for your order, we may contact you for additional information.
Incorrect or Incomplete Shipping Information
Please carefully review your shipping address before completing your order. An incorrect or incomplete address may result in delivery delays, additional shipping charges, or the package being returned to the sender.
If you notice an error in your shipping information after placing your order, please contact us as soon as possible at hello@mypetsessentials.com. We cannot guarantee that shipping information can be changed after an order has been processed or shipped.
Shipping Delays
While we work to process orders within the stated handling time, delays can sometimes occur after an order has been shipped.
Shipping delays may result from carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances beyond our control.
If your tracking information indicates that your shipment has been delayed, please allow the carrier time to update the shipment status. If you have concerns about a significant or prolonged delay, please contact us and we will do our best to assist.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at hello@mypetsessentials.com.
For damaged shipments, please contact us as soon as possible and provide your order number along with relevant details or photographs of the package and its contents. We will review the situation and work with you and the shipping carrier, as appropriate, to help resolve the issue.
Payment Terms
For standard orders, payment authorization and processing may vary depending on the payment method and order circumstances.
For bulk orders or special orders, payment may be required at the time the order is confirmed.
We also accept wire transfers as a payment method. Please contact us for instructions if you would like to use a wire transfer.
We currently do not offer Net Terms.
Questions About Shipping?
If you have questions about shipping, delivery, or an existing order, please contact us:
Email: hello@mypetsessentials.com
Phone: +1 (302) 209-5929
Business Hours:
Monday–Friday, 8:00 AM–5:00 PM EST
MyPetsEssentials.com
124 Broadkill Rd
#593
Milton, DE 19968-1008
United States