At MyPetsEssentials.com, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below for information about eligibility, return shipping, exchanges, and refunds.
30-Day Return Window
You may request a return within 30 days from the date your order was delivered.
To be eligible for a return, the item must:
- Be in the same condition in which you received it
- Be unused and unworn
- Include the original tags and packaging, where applicable
- Be accompanied by your order information or other proof of purchase
Some products may be subject to additional return restrictions based on their nature or condition. If you are unsure whether an item is eligible for return, please contact us before sending it back.
How to Request a Return
To request a return, please contact us at hello@mypetsessentials.com within the 30-day return period.
Please include your order number, the name of the item you wish to return, and the reason for the return.
We will review your request and, if approved, provide you with instructions for returning the item.
Please do not send an item back without receiving return instructions from us first. Returns sent without prior approval may not be accepted.
Returns for Change of Mind or Ordering Errors
If you are returning an item because you changed your mind, ordered the wrong product or size, or no longer need the item, you are responsible for the return shipping costs.
The original shipping charges, if any, may not be refundable for these types of returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at hello@mypetsessentials.com.
Please provide your order number and, when applicable, clear photographs showing the product and the packaging. This information helps us review the issue and determine the appropriate resolution.
If the issue is confirmed to be the result of a damaged, defective, or incorrectly shipped item, we will work with you to arrange an appropriate resolution, which may include a replacement, return, or refund.
Return Shipping
For returns resulting from a change of mind, accidental purchase, incorrect product or size selection, or similar customer-requested reasons, the customer is responsible for return shipping costs.
If an item is confirmed to be damaged, defective, or incorrectly shipped, we will provide further instructions regarding return shipping as appropriate.
Exchanges
We do not process direct exchanges through the return process.
If you need a different size, color, or product, the simplest option is generally to request a return for the original item and place a new order for the item you need.
For approved returns resulting from a customer-requested change, the customer is responsible for the applicable return shipping costs.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@mypetsessentials.com.
Items That Are Not Eligible for Return
Items that are used, worn, damaged after delivery due to customer handling, or returned outside the 30-day return period may not be eligible for a refund.
Items that are missing their original packaging, tags, or other included components may also be subject to return restrictions where applicable.
Questions About Returns or Refunds?
If you have questions about a return, refund, or replacement, please contact us:
Email: hello@mypetsessentials.com
Phone: +1 (302) 209-5929
Business Hours:
Monday–Friday, 8:00 AM–5:00 PM EST
MyPetsEssentials.com
124 Broadkill Rd
#593
Milton, DE 19968-1008
United States